Complaint Form template

Tell us what went wrong and we'll work to put it right.

Business template · 11 fields (7 required) · ~3 min for respondents to complete · Free plan · No credit card · Fully customizable

Set up your complaint form

Tell us what went wrong and we'll work to put it right.

Acknowledge every complaint quickly and tell customers when to expect a reply. Ask for photos or order numbers so your team can investigate without extra back-and-forth.

The form separates phone number (optional), date of the issue, what is your complaint about?, order, invoice or reference number (optional) into labeled questions. Review the choices and required fields for your organization before sharing it.

Best practices

• Acknowledge every complaint quickly and tell customers when to expect a reply. Ask for photos or order numbers so your team can investigate without extra back-and-forth.
• Customize the phone number (optional) and date of the issue questions to match your records and terminology.
• Name the team that reviews responses and explain what happens after submission. A requested date, service or approval is not automatically confirmed.
• Keep uploads limited to relevant supporting material. Use your approved private process for sensitive records and verify response access before sharing.

Every field, explained

• Your full name (Name, required)
• Email address (Email, required)
• Phone number (optional) (Phone)
• Date of the issue (Date, required)
• What is your complaint about? (Dropdown, required)
• Order, invoice or reference number (optional) (Short text)
• Location or branch (optional) (Short text)
• Please describe what happened (Long text, required) — Include who was involved and anything you already tried to fix it.
• What outcome would you like? (Dropdown, required)
• Photos or documents (optional) (File upload)
• Preferred contact method (Single choice, required)

Frequently asked questions

What does this complaint form template collect?

Alongside contact details, it asks for phone number (optional), date of the issue, what is your complaint about?, order, invoice or reference number (optional), location or branch (optional), please describe what happened, what outcome would you like?, photos or documents (optional), preferred contact method. You can rename questions, change choices and remove fields that your workflow does not need.

How should I use this complaint form form?

Acknowledge every complaint quickly and tell customers when to expect a reply. Ask for photos or order numbers so your team can investigate without extra back-and-forth.

Can I edit this form and print a copy?

Yes. Open an editable draft, adjust the questions, and review the preview before publishing. You can also use the template page’s print option. Publishing requires an account; the draft can be tried first.

Related templates

• Return Request — 7 fields
• Refund Request — 8 fields
• Citizen Complaint Form — 9 fields

Customize this form — opens an editable draft, no account needed — — or browse all 836 templates.