NPS Survey Form template

How likely are you to recommend us to a friend or colleague?

Survey template · 9 fields (3 required) · ~2 min for respondents to complete · Free plan · No credit card · Fully customizable

Set up your nps survey form

How likely are you to recommend us to a friend or colleague?

Send this a set time after purchase or onboarding and keep it short. Follow up with anyone who scores 0–6 to learn what went wrong.

The form separates how likely are you to recommend us to a friend or colleague?, what is the main reason for your score?, how long have you been a customer?, which of these do you value most? (optional) into labeled questions. Review the choices and required fields for your organization before sharing it.

Best practices

• Send this a set time after purchase or onboarding and keep it short. Follow up with anyone who scores 0–6 to learn what went wrong.
• Customize the how likely are you to recommend us to a friend or colleague? and what is the main reason for your score? questions to match your records and terminology.
• Name the team that reviews responses and explain what happens after submission. A requested date, service or approval is not automatically confirmed.
• Ask only for information needed for this step. Arrange any sensitive supporting documents through an appropriate private process.

Every field, explained

• Your name (optional) (Name)
• Email address (optional) (Email)
• How likely are you to recommend us to a friend or colleague? (Dropdown, required)
• What is the main reason for your score? (Long text, required)
• How long have you been a customer? (Dropdown)
• Which of these do you value most? (optional) (Multiple choice)
• What is one thing we could do better? (optional) (Long text)
• May we follow up with you about your answers? (Single choice, required)
• Phone number (optional) (Phone) — Only if you would prefer a call.

Frequently asked questions

What does this nps survey form template collect?

Alongside contact details, it asks for how likely are you to recommend us to a friend or colleague?, what is the main reason for your score?, how long have you been a customer?, which of these do you value most? (optional), what is one thing we could do better? (optional), may we follow up with you about your answers?, phone number (optional). You can rename questions, change choices and remove fields that your workflow does not need.

How should I use this nps survey form form?

Send this a set time after purchase or onboarding and keep it short. Follow up with anyone who scores 0–6 to learn what went wrong.

Can I edit this form and print a copy?

Yes. Open an editable draft, adjust the questions, and review the preview before publishing. You can also use the template page’s print option. Publishing requires an account; the draft can be tried first.

Related templates

• Market Research - NPS Form — 9 fields
• Customer Experience Feedback — 11 fields
• Customer Satisfaction Survey — 12 fields

Customize this form — opens an editable draft, no account needed — — or browse all 836 templates.