Tell us how satisfied you are with the product. Your feedback helps us improve.
Survey template · 11 fields (6 required) · ~3 min for respondents to complete · Free plan · No credit card · Fully customizable
Set up your product satisfaction survey form
Tell us how satisfied you are with the product. Your feedback helps us improve.
Send this a week or two after purchase so customers have used the product. Keep name and email optional for more honest answers.
The form separates which product did you buy?, how long have you used it?, overall, how satisfied are you with the product?, how would you rate the quality? into labeled questions. Review the choices and required fields for your organization before sharing it.
Best practices
Send this a week or two after purchase so customers have used the product. Keep name and email optional for more honest answers.
Customize the which product did you buy? and how long have you used it? questions to match your records and terminology.
Name the team that reviews responses and explain what happens after submission. A requested date, service or approval is not automatically confirmed.
Ask only for information needed for this step. Arrange any sensitive supporting documents through an appropriate private process.
Every field, explained
Your name (optional) (Name)
Email address (optional) (Email)
Which product did you buy? (Short text, required) — Product name or model, as it appears on your receipt.
How long have you used it? (Dropdown, required)
Overall, how satisfied are you with the product? (Single choice, required)
How would you rate the quality? (Single choice, required)
Did it meet your expectations? (Single choice, required)
How likely are you to recommend it to a friend? (Dropdown, required)
What do you like most? (optional) (Long text)
What would you change? (optional) (Long text)
May we contact you about your feedback? (Single choice)
Frequently asked questions
What does this product satisfaction survey form template collect?
Alongside contact details, it asks for which product did you buy?, how long have you used it?, overall, how satisfied are you with the product?, how would you rate the quality?, did it meet your expectations?, how likely are you to recommend it to a friend?, what do you like most? (optional), what would you change? (optional), may we contact you about your feedback?. You can rename questions, change choices and remove fields that your workflow does not need.
How should I use this product satisfaction survey form form?
Send this a week or two after purchase so customers have used the product. Keep name and email optional for more honest answers.
Can I edit this form and print a copy?
Yes. Open an editable draft, adjust the questions, and review the preview before publishing. You can also use the template page’s print option. Publishing requires an account; the draft can be tried first.