Gorgias is the help desk built specifically for e-commerce brands. With Zapier, every FormBuilder response flows into Gorgias the moment it's submitted — no code, no exports, no copy-paste.
Free on every plan · No credit card required
What teams automate
Open tickets and conversations from support request forms.
Open tickets in Gorgias from support request forms with all context attached
Route bug reports and feedback forms into Gorgias triaged by category
Create follow-up tickets in Gorgias when a satisfaction survey scores low
Field mapping
In Zapier's editor, your form's actual fields appear by name — point each one at a Gorgias field once, and every future response follows the map.
Setup
Most people connect a form to Gorgias in under five minutes.
Create a form or start from 300+ templates — lead capture, intake, surveys, quizzes.
In Settings → API & Zapier, generate a key and copy it once.
In Zapier, pick FormBuilder's "New Form Response" trigger and connect with your key.
Add a Gorgias action, map your fields, turn it on. Done.
Questions
Create a free FormBuilder account, generate an API key in Settings → API & Zapier, then create a Zap in Zapier with FormBuilder's "New Form Response" trigger and a Gorgias action. Every new submission flows to Gorgias automatically.
Yes — Zapier connectivity is included on every FormBuilder plan, including the free plan. Zapier itself offers a free tier for simple two-step Zaps.
No. The connection is fully no-code: pick your form, map its fields to Gorgias in Zapier's editor, and turn the Zap on.
FormBuilder uses instant webhooks (REST hooks), so responses are delivered to Zapier — and on to Gorgias — within seconds of submission.
Yes. Add a Zapier filter on any answer — for example, only submissions where budget exceeds a threshold — or use FormBuilder's conditional logic to shape what gets asked in the first place.
Keep exploring
Build the form once. FormBuilder and Zapier deliver every response to Gorgias — while you do literally anything else.
Start freeUnlimited forms on the free plan · Set up in minutes