All accounts / Updated September 8, 2026
Notification emails are missing
Check verified recipients, spam folders, and saved responses before retrying notifications.
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Steps
- 1Confirm the response appears in the form’s Responses page. A saved response and an email delivery are separate outcomes.
- 2Open Email notifications in the builder. Confirm notifications are enabled and the intended recipient has completed verification.
- 3Check spam, junk, quarantine, and inbox rules. Confirm the recipient address has no typo and has not unsubscribed.
- 4Submit one test response. If it is saved but no email arrives, contact support with the form URL, recipient address, approximate time and timezone. Do not include response contents.
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