All accounts / Updated September 8, 2026
Form is not accepting responses
Diagnose unpublished forms, closed collection, access controls, and response limits.
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Steps
- 1Open the form from your dashboard and check its published state. Preview is for checking the draft; share the published form link.
- 2Check whether response collection is closed and review the form’s maximum responses setting, expiration date, and scheduled collection window.
- 3Review account usage and plan limits. Account limits and a form’s own response cap are separate checks.
- 4If the form requires a password, confirm respondents have the current password. Test the published link in a private browser window.
- 5If you are a respondent, contact the form owner. Owners can contact support with the form URL, the exact error, and the time of a failed attempt.
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